Customer Support and Aftermarket Parts

When you invest in processing equipment, its long-term performance relies upon a custom-tailored preventative maintenance plan, readily available spare parts, and quality aftermarket support and troubleshooting assistance.

Marion Performance Group (MPG) serves as your resource long past your initial machine purchase. We take pride in offering comprehensive onsite support and aftermarket parts that will ensure your operations are running smoothly for years to come.

MPG aftermarket services include:

• Factory-original parts, most available for same-day shipment
• Onsite installation and configuration
• Accessible engineering support and troubleshooting
• Field service provided by experienced MPG technicians
• Factory or field refurbishment programs

The goal of MPG goes beyond traditional notions of maintenance. At Marion, we provide aftermarket services that translate into superior machine performance over the lifetime of your equipment. Faster return on investment, consistent product output, actionable insight on cutting-edge technology and product trends, and sustainable processing solutions are just some of the net benefits of the thoughtful, customized support that MPG offers.

Marion mixers and processing equipment have been built to last decades, just like our customer relationships. We provide a wide range of aftermarket services informed by over eight decades of upgrading and configuring equipment for market-leading clients around the world.

An MPG service agreement is custom designed with the individual client and their processes in mind. This “best fit” arrangement may include:

• Onsite installation and configuration
• Routine maintenance
• Replacement parts, both new and refurbished
• Engineering support and troubleshooting for any issues that arise in the manufacturing process, inflow and outflow, energy and sanitation requirements, and more
• Annual onsite visits to assess and optimize performance
• On-demand assessments as you grow, diversify or develop new products
• Suggested equipment optimization informed by cutting-edge industry trends, laboratory tests, and knowledge gained from industry best practices
• Exploration of different methodologies and formulae at the Marion Test Lab
• Sanitary standards inspections and training for staff
• Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT)

Upgrading, refurbishing or repurposing an old mixer is a great way to improve ROI when purchasing new mixing equipment is not an option.

Not a Marion? Not a problem. MPG provides built-to-spec upgrades for most makes and models of mixing equipment on the market.

MPG’s retrofitting options include:

• Refurbishing doors for boosted ergonomics and operator safety
• Installing replaceable gaskets to prevent product dusting and air contamination
• Improving sealing technologies to minimize environmental hazards and contamination
• Replacement agitators that boost the lifespan of older mixers or repurpose newer mixing technology to address process requirements with minimal investment
• Spare motors and other regular wear-and-tear replacement parts

Simply put, MPG is there to provide just-in-time services for the long haul.